Privacy Policy

This privacy policy explains how Sky Infotech Limited, operating the Sky 247 version of the Sky 247 service at skai247.bet ("Sky 247", "we", "us", "our"), collects, uses, discloses and protects personal data of players and website visitors from the United Kingdom who access or use skai247.bet. It applies to account holders, prospective players, visitors who browse the site, and users of our customer support channels.

By using skai247.bet, registering an account, or contacting us, you acknowledge that you have read this privacy policy and understand how we process your personal data in connection with Sky 247.

This policy is intended to comply primarily with the UK General Data Protection Regulation ("UK GDPR") and the UK Data Protection Act 2018, and to align with relevant international privacy standards where reasonably applicable.

Effective date: 6 November 2025

Who We Are

The data controller responsible for processing your personal data in connection with Sky 247 on skai247.bet is:

Sky Infotech Limited
Abraham de Veerstraat 9,
Willemstad, Curaçao

Sky Infotech Limited is a limited company licensed for remote gambling by Gaming Curaçao under licence number 365/JAZ (sublicence GLH-OCCHKTW0707072017). The company does not hold a licence from the UK Gambling Commission, and certain UK-specific protections (such as GamStop, IBAS/ombudsman schemes and UK insolvency fund protection) do not apply to your account.

For privacy and data protection matters, including the exercise of your rights under the UK GDPR, you can contact our dedicated data protection team (Data Protection Officer function) using the following channels:

Email: privacy@skai247.bet (preferred channel for privacy requests)
Postal: Data Protection Officer, Sky Infotech Limited, Abraham de Veerstraat 9, Willemstad, Curaçao
Online support: via live chat or other support channels indicated on skai247.bet (please state that your query concerns "privacy" or "data protection").

Because our operational structure involves third-party payment processors and support partners (including some routed via Belize and other regions), Sky Infotech Limited remains the primary controller for your personal data, while certain partners act as processors on our instructions.

What Personal Data We Collect

Data You Provide Directly

Registration and identity data: full name, date of birth, nationality, username, password, security questions, contact preferences.
Contact details: email address, mobile/telephone number, preferred language.
KYC/verification data: copies and details from identity documents (e.g. passport or national ID), proof of address (e.g. utility bill less than 3 months old), and any additional documents requested under our KYC policy.
Customer support data: information you share via live chat, email, WhatsApp or other channels, including recordings or transcripts of communications.

Financial and Transaction Data

Payment data: partial card details (masked where possible), e-wallet identifiers, bank account details where applicable, payment tokens from payment processors, deposit and withdrawal history.
Account and transactional records: balances, bonuses, winnings, losses, applied limits, chargebacks, refunds and related financial logs.

Behavioural and Usage Data

Betting and gaming history: games played, bets placed, stakes, outcomes, session duration, frequency of play, features used and in-game decisions.
Interaction data: clicks, page views, navigation paths, response to special offers, opened/ignored messages, and participation in promotions.
Risk and compliance indicators: patterns suggesting bonus abuse, fraud, money laundering or problem gambling, as derived from internal risk models.

Technical and Device Data

Technical identifiers: IP address, approximate location inferred from IP, device identifiers, browser type and version, operating system, time zone, language settings.
Log and diagnostic data: access dates and times, pages requested, crashes, error reports, performance diagnostics, and security logs.

Cookies and Similar Technologies

Cookie identifiers: unique IDs stored on your device to recognize your browser and session.
Online identifiers from third parties: analytics and advertising IDs, where permitted, to measure traffic and (with your consent) deliver personalised marketing.

We do not intentionally collect data relating to children. skai247.bet is offered only to individuals who are 18+ and legally allowed to gamble. If we discover that we hold data of a minor, we will delete it as soon as reasonably practicable.

Legal Basis for Processing

We process your personal data only where we have a valid legal basis under the UK GDPR and related UK data protection law. Depending on the specific processing activity, we rely on one or more of the following bases:

Performance of a Contract

Account creation and management: we need your personal and contact details to register and manage your Sky 247 account on skai247.bet, verify your age and identity, and provide customer support.
Provision of gambling services: processing bets, crediting winnings, applying bonuses, and managing your participation in games and promotions are necessary to fulfil the terms and conditions you agree to.
Payments: processing deposits and withdrawals, and communicating with you about transactions, rely on this legal basis.

Compliance with Legal Obligations

KYC/AML requirements: we are required by anti-money laundering and counter-terrorist financing rules, and other applicable laws, to identify customers, monitor transactions, and keep certain records (typically for 5-10 years).
Responsible gambling and integrity: we may be required to keep records and provide reports to regulators or authorities, including Gaming Curaçao and other competent bodies, where laws or licence conditions demand.
Accounting and taxation: basic financial records are retained to comply with accounting, tax and corporate obligations.

Legitimate Interests

Service improvement and analytics: analysing usage and performance data to keep skai247.bet stable, secure and user-friendly, and to understand the interests of UK players and other markets.
Fraud prevention and security: detecting and preventing fraud, account takeover, bonus abuse, chargebacks and other prohibited acts, including through risk-scoring and log analysis.
Business operations: managing our business, including internal reporting, auditing, and the use of third-party suppliers, where this does not override your fundamental rights and freedoms.

Consent

Direct marketing: sending you promotional emails, SMS, WhatsApp messages or push notifications about offers, bonuses and new features, where required by law, is based on your consent. You may withdraw your consent at any time.
Non-essential cookies and tracking: setting analytics or advertising cookies, and using third-party advertising networks, take place on the basis of your consent given via our cookie banner or settings.

In limited cases, we may rely on the protection of vital interests (for example, where we reasonably believe that a person is at immediate risk of serious harm) or processing for the establishment, exercise or defence of legal claims.

Purpose of Processing

Provision and Management of Services

Operating your account: to register you, authenticate logins, maintain your profile, manage balances and apply your chosen settings and limits.
Processing gameplay: to accept and settle bets, determine game outcomes, credit winnings, apply bonuses and loyalty rewards, and generate game history and statements.
Customer support: to respond to your queries via live chat, email or messaging apps, troubleshoot technical issues and record interactions for quality and training.

Regulatory Compliance and Risk Management

KYC/AML and fraud controls: to verify your identity and address, assess risk profiles, monitor transactions and behaviour, and report suspicious activities as required by applicable laws and licence conditions.
Responsible gambling: to monitor play patterns that may indicate problem gambling, administer self-exclusion or account-cooling tools where available, and provide information about safer gambling resources.
Dispute handling: to record and manage complaints and disputes, including where they are escalated to Gaming Curaçao or other bodies.

Service Improvement and Personalisation

Analytics and performance: to understand how users (including those in the UK and other regions such as South Asia and the UK diaspora) use skai247.bet, diagnose performance issues and optimise the site and apps.
Product development: to design new games, features and promotions, and to assess their effectiveness and fairness, including for proprietary "Sky" games.
Personalised experience: to tailor content, offers and recommendations to your profile and usage, subject to your marketing and cookie preferences.

Marketing and Communications

Direct marketing: to send you news, promotions and offers relating to Sky 247 on skai247.bet, in accordance with your consent and applicable marketing laws.
Service notifications: to send important administrative messages (for example, changes to terms, privacy policy updates, security alerts or account information). These are not promotional and are usually required for contractual or legal reasons.

Disclosure & Sharing

We do not sell your personal data. We disclose or share your personal data only where necessary, under appropriate safeguards, and for the purposes described in this policy.

Group Entities and Operational Partners

Affiliated companies and operational partners: entities involved in the operation, marketing or support of Sky 247 on skai247.bet may access your data where required to deliver services or support functions.
Master agents and high-value deposit channels: where high-value deposits are processed via "Master Agent" structures or third-party messaging apps (such as WhatsApp or Telegram), related transaction information may be shared with those intermediaries strictly for processing the deposit and related risk checks.

Service Providers (Processors)

Payment processors and banks: to process deposits, withdrawals, anti-fraud screening and chargebacks, we share necessary payment and transaction data with financial institutions and payment service providers. Some of these may operate in or via jurisdictions such as Curaçao, Belize or other countries outside the UK.
IT and hosting providers: cloud hosting services, security providers, analytics tools and other IT vendors may process your IP address, usage data and account identifiers to provide their services.
Marketing and analytics partners: where you consent to marketing or non-essential cookies, selected partners may receive hashed identifiers or cookie IDs to measure campaign performance and deliver personalised advertising.

Regulators, Authorities and Dispute Bodies

Regulators and law enforcement: Gaming Curaçao, financial intelligence units and other competent authorities may receive personal data where required by law, licence conditions, court orders or for the prevention and detection of crime.
Dispute resolution bodies: where you raise a formal dispute that is escalated externally, we may share relevant account and transaction information with the relevant body, including Gaming Curaçao (for example via complaints@gaming-curacao.com) and, where applicable, data protection supervisory authorities.

Corporate Transactions and Legal Claims

Business transfers: if we undergo a merger, acquisition, reorganisation or asset sale, personal data may be transferred as part of the transaction under appropriate confidentiality protections.
Legal claims and enforcement: we may share data with legal advisers, courts and other parties where necessary to establish, exercise or defend legal claims, recover debts, enforce our terms or protect our rights, property or safety.

Whenever we share personal data with third parties acting as processors, they are required to process it only on our documented instructions, to keep it secure, and not to use it for their own independent purposes.

International Transfers

Given the international nature of online gambling operations, your personal data may be transferred to, and processed in, countries outside the United Kingdom (and, where relevant, outside the European Economic Area). These locations may include, but are not limited to:

Curaçao (registered office and licensing jurisdiction of Sky Infotech Limited);
Belize and other jurisdictions used for certain operational or payment routing structures;
EU/EEA countries where some of our hosting, analytics or payment providers are located;
South Asian or other regions where customer support or technical teams may operate.

Some of these countries may not offer the same level of data protection as the UK. When transferring your data internationally, we take appropriate measures to ensure that it remains protected:

Contractual safeguards: where required, we use standard contractual clauses or equivalent agreements approved under UK data protection law between Sky Infotech Limited and our service providers.
Technical and organisational measures: we apply encryption, access controls and other security measures to reduce risks associated with cross-border transfers.
Risk assessments: we assess, where reasonably practicable, the legal environment and security practices of key suppliers processing UK users' data.

By using skai247.bet and Sky 247, you acknowledge that your data may be processed in these locations. However, such transfers will always be carried out in accordance with applicable data protection laws and this policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this privacy policy, including to meet legal, regulatory, accounting or reporting requirements. Retention periods depend on the type of data and the context of processing.

Typical Retention Periods

Account and identification data: normally retained for the duration of your active account and for up to 5 years after account closure, to comply with anti-money laundering and record-keeping obligations, and to handle potential disputes.
KYC and verification documents: copies of identity and address documents are kept for at least 5 years after the end of the business relationship or the date of the last transaction, and may be retained for up to 10 years where required by applicable AML laws.
Transaction and betting history: retained for at least 5 years after the relevant transaction or account closure, and longer where necessary to meet legal or regulatory requirements or to resolve disputes.
Marketing data: retained until you withdraw your consent or object to marketing, after which we will stop marketing and keep only minimal data to record your preference.
Technical logs and security data: retained for a period typically between 6 months and 5 years, depending on the nature of the logs and the relevance for security, fraud analysis or legal purposes.

Deletion and Anonymisation

Deletion: when data is no longer needed for the stated purposes or any legal obligation, we delete it or render it inaccessible in our live systems.
Anonymisation: we may irreversibly anonymise certain data (for example, aggregated analytics or game performance statistics) so that it can no longer be linked to you. Anonymised data is not considered personal data and may be retained indefinitely.
User requests: where you exercise your right to erasure, we will delete or anonymise data to the extent required by law and technically feasible, subject to our obligation to retain certain records (for example, AML or transaction data).

Your Rights

Under the UK GDPR and the UK Data Protection Act 2018, you have several rights in relation to your personal data. We also seek, where reasonably practicable, to align with comparable international standards, including the core "ARCO" rights (Access, Rectification, Cancellation, Opposition) under Mexican data protection law (Federal Law on Protection of Personal Data Held by Private Parties), for users located in Mexico.

Your Key Rights

Right of access: to obtain confirmation as to whether we process your personal data and, if so, to receive a copy and certain information about how we use it.
Right to rectification: to have inaccurate or incomplete personal data corrected or updated (for example, contact details or address).
Right to erasure ("right to be forgotten" / cancellation): to request deletion of your personal data where it is no longer necessary, where you withdraw consent (if consent was the sole basis), or where we have no overriding legitimate grounds to continue processing. Legal obligations (for example, AML rules) may mean that we must retain certain records.
Right to restriction of processing: to request that we temporarily limit processing of your data in certain circumstances (for example, while we verify accuracy or assess an objection).
Right to object / opposition: to object to processing based on our legitimate interests, and to object at any time to the use of your data for direct marketing (including profiling for marketing).
Right to data portability: to receive certain personal data you provided to us in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller.
Right to withdraw consent: where processing is based on your consent (for example, marketing or non-essential cookies), you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

How to Exercise Your Rights

Submit a request: contact us at privacy@skai247.bet or via the support channels on skai247.bet, clearly stating the right you wish to exercise and providing sufficient information to identify your account.
Identity verification: we may request additional information, or use existing KYC data, to verify your identity before acting on your request, particularly for access, portability and erasure requests.
Response timeframe: we aim to respond to all valid requests within 30 days of receipt. In complex cases or where we receive numerous requests, this period may be extended by up to a further 2 months. If an extension is necessary, we will inform you within the initial 30-day period.
Fees: we handle your requests free of charge. We may charge a reasonable fee or refuse to act only where a request is manifestly unfounded or excessive, in line with applicable law.
Limitations: some rights are subject to limitations, particularly where we must retain data for legal, regulatory or security reasons (for example, AML record-keeping or dispute resolution).

Residents of Mexico and other jurisdictions may have additional rights under local law. While Sky Infotech Limited is primarily regulated outside the UK and does not operate under Mexican law, we will endeavour, in good faith and where technically and legally feasible, to respect equivalent ARCO-style rights for affected users.

Cookies & Tracking Technologies

skai247.bet uses cookies and similar technologies to provide, secure and improve Sky 247, and to personalise your experience where you permit it. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

Strictly necessary cookies (session and persistent): required for the site to function, including to maintain your login session, set language preferences, route traffic for load balancing and ensure basic security. These cookies are usually session-based but may also be persistent for short periods.
Functional cookies: used to remember your preferences (for example, region, odds format, previously viewed pages or game favourites) to enhance convenience and user experience.
Analytics/performance cookies: first-party or third-party cookies that collect aggregated information about how visitors use the site (pages visited, time spent, error messages). This helps us understand performance, improve design and address issues.
Advertising/targeting cookies: cookies and similar identifiers used (with your consent) to deliver more relevant advertising, measure the effectiveness of marketing campaigns and avoid showing you the same adverts repeatedly.

Managing Cookies and Tracking

Cookie banner and settings: when you first visit skai247.bet, you are presented with options to accept or manage non-essential cookies. You can change your preferences at any time via the cookie or privacy settings panel on the site (where available).
Browser settings: most browsers allow you to block or delete cookies. Doing so may affect the functionality of the site, especially for strictly necessary cookies.
Advertising opt-outs: depending on your location, you may be able to opt out of certain interest-based advertising via tools provided by industry bodies or individual advertising partners.

Where required by law (including in the UK), we will only use non-essential cookies (such as analytics and advertising cookies) with your consent.

Data Security

We take the security of your personal data seriously and implement a range of technical and organisational measures designed to protect it against unauthorised access, loss, misuse or alteration.

Technical Measures

Encryption in transit: communications between your browser and skai247.bet are protected using TLS (Transport Layer Security) version 1.2 or higher, helping to prevent eavesdropping or tampering.
Encryption at rest: where feasible, sensitive data (such as passwords, which are stored in hashed form, and some financial identifiers) is encrypted or otherwise protected at rest within our systems.
Access controls and logging: access to production systems and databases is restricted to authorised personnel on a need-to-know basis, and key activities are logged for security and audit purposes.
Multi-factor authentication (MFA): MFA and strong authentication mechanisms are implemented for critical internal systems and administrative access.

Organisational Measures

Policies and training: staff with access to personal data are subject to confidentiality obligations and receive training on data protection, information security and responsible handling of gambling-related information.
Vendor due diligence: we assess, where reasonably practicable, the security posture of key service providers and, where relevant, engage suppliers that align with recognised information security standards (for example, ISO 27001 or SOC 2 certifications held by some providers).
Security testing and audits: internal reviews and periodic technical assessments are carried out to identify vulnerabilities and improve our security controls.
Incident response: we maintain procedures to detect, investigate and respond to personal data breaches. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required by law, inform you without undue delay.

While we strive to protect your personal data, no online system can be guaranteed to be 100% secure. You are encouraged to keep your login credentials confidential, use strong passwords, and notify us immediately if you suspect any unauthorised access to your account.

Complaints & Contacts

Contacting Us About Privacy

If you have questions, concerns or complaints about how we process your personal data, or if you wish to exercise any of your rights, you should contact us first so that we can try to resolve the issue directly.

Email (privacy): privacy@skai247.bet
Postal: Data Protection Officer, Sky Infotech Limited, Abraham de Veerstraat 9, Willemstad, Curaçao
Support channels: via live chat, email support or other channels listed on skai247.bet (please indicate that your message is a "data protection" or "privacy" complaint).

Complaint Handling Procedure

Submission: send us your complaint with a clear description of the issue, any relevant account information and supporting evidence.
Acknowledgement: we aim to acknowledge receipt of your complaint within 5 business days.
Investigation: our data protection team will review your complaint, consult relevant departments and, if necessary, request further information from you.
Response: we aim to provide a substantive response within 30 days. For complex matters, this may be extended by up to a further 2 months, in which case we will inform you within the initial 30-day period.
Further steps: if you are not satisfied with our response, you may escalate the matter to the relevant supervisory authority as described below.

Supervisory Authorities and External Escalation

United Kingdom (primary for UK users): you can lodge a complaint with the Information Commissioner's Office (ICO), for example via www.ico.org.uk, if you believe your personal data has been processed in breach of UK data protection law.
European Union/EEA: if you are located in the EEA and your data is processed in that context, you may contact your local data protection authority. Contact details are available via the European Data Protection Board at https://edpb.europa.eu/about-edpb/board/members_en.
Mexico: if you are located in Mexico and consider that your privacy rights under the Federal Law on Protection of Personal Data Held by Private Parties have been infringed, you may contact the Mexican data protection authority, the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), via https://home.inai.org.mx.
Gaming Curaçao (gambling disputes): for certain gambling-related disputes, you may be directed to contact Gaming Curaçao. As of 2025, the complaints email published for regulatory complaints is complaints@gaming-curacao.com. Please note that this channel typically handles gambling disputes rather than data protection issues, and historical success rates are reported as low.

Because Sky Infotech Limited does not hold a UK Gambling Commission licence, UK-specific ADR schemes such as IBAS are not available for disputes concerning Sky 247 on skai247.bet. This does not affect your right to complain to data protection authorities as described above.

Updates

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, regulatory expectations or technical developments affecting Sky 247 on skai247.bet.

Notification of Changes

Minor changes: where changes are editorial or do not materially affect your rights or our processing, we will update the "Last updated" date and publish the revised policy on skai247.bet without additional notice.
Material changes: where changes materially affect how we process your personal data, your rights or our legal bases, we will provide additional notice, which may include:
- email notifications to the address registered to your account;
- prominent banners or pop-ups on the website;
- alerts or messages within your account dashboard.

Advance Notice and Your Choices

Advance notice: for significant changes, we will normally provide at least 30 days' notice before the new policy takes effect, unless a shorter period is required by law or necessary for security or regulatory reasons.
Your options: if you do not agree with the updated policy, you may choose to stop using skai247.bet and request account closure and, where applicable, exercise your data protection rights (including access, portability or erasure, subject to legal retention duties).
Ongoing use: continued use of skai247.bet after the effective date of an updated policy will be taken as your acknowledgement of the changes, to the extent permitted by law.

Last updated: November 2025